frequently asked questions
Is everything made of glass?
Yes, everything is carefully polished solid glass.
Is it fragile?
Our designs incorporate reasonably solid and carefully polished blocks of glass, which are fairly robust. However please bear in mind that all glass is fragile to an extent and can break, chip and scratch if not handled with care.
Is everything a picture frame?
No, our picture frames are described clearly as ‘frames’.
What is it, if it’s not a frame?
Spaceform glass blocks are beautiful contemporary gifts, designed with thought and hand-made with care. Just imagine how you would feel if someone gave one to you…
Are the pictures easy to change in the frames?
Yes very easy, they simply slide in and out.
Can I order over the phone?
If you experience any problems ordering online please get in touch on 0207 736 6211
Can I cancel my order?
For standard orders please get in touch with our customer service department as soon as possible. For personalised orders please get in touch with our customer service department as soon as possible, however if the personalised product has already been made cancellation is not possible.
How long will my order take to arrive?
We always aim to dispatch an order within a few days. Delivery is typically via Royal Mail, so we advise ordering at least a week in advance if you choose not to select 'Special Delivery'. If you’ve ordered a personalised piece, delivery time will be around 14 days.
Do you deliver outside the UK?
Yes, you will pay the minimum carriage charge at the time of order and once your parcel is packed and weighed we will notify you of the delivery options.
Do you do next day delivery?
Yes. Please select 'Special Delivery'.
If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. Unfortunately we are unable to refund postage costs on unwanted non-personalised items.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
Any products that we have made, personalised or customised specifically for you.
Where, in our opinion, you have not taken reasonable care of the goods whilst in your possession and have not been returned with the original packaging.
If you have disposed of the item you have an issue with
In the unlikely event that you have returned an item because of an error on our part, or because it is defective, we will gladly refund you in full for the value of the item. Please contact us via email@example.com or phone at 0207 736 6211. They will request a photo to show the damage or issue raised.
The item(s) must be returned in the condition in with you received them within 30 days of delivery. Personalised products cannot be re-sold and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwated items cannot be refunded after 14 working days from when the order was delivered.
Can I make a bulk order for my business?
Yes. Either place the order online directly, or contact firstname.lastname@example.org if you have any questions.
Can all products be personalised?
Unfortunately not at the moment. All of the products we can offer for personalisation are detailed in the personalised section.
Do you make special one-off products?
Other than our Bespoke Service, we are not able to produce one-off designs. For something special take a look at our personalised pieces, and remember that Spaceform products are all engraveable.
I’m looking for a specific item, but I can’t find it on the website.
It may be a design that we sold in a previous year. Do get in touch with our customer service department who might be able to source you one, otherwise the search filters in the ‘products’ section of the website should help you find a fantastic alternative.
How can I find out about becoming a Spaceform retailer or distributor?
Please contact us directly at email@example.com